Way 1: Download the Intel HD Graphics 620 driver from Intel Official websiteĢ) Type Intel HD Graphics 620 into the Search box, then press the Enter key on your keyboard.ģ) Select the correct system version. If you’d like to download and update Intel HD Graphics 620 driver, just follow the tutorial below. In regards to HDR support, the Intel® Core™ CPUs from 7th generation and above will support it, but it also depends on other factors, for instance, you need HDMI 2.0a revision you may want to check with Acer* for these features. Also, include another screenshot of the supported resolutions under the Intel® Graphics Command Center > Display > Resolution.ĥ. Please provide a screenshot of the supported resolutions under Display Settings > Display resolution. What happens if you try to use this resolution? Do you receive any error message?Ĥ. I can see the graphics report recognizes as a supported mode "2560 x 1440 (144p Hz)", is this the resolution that you are trying to set?ģ. However, the above will depend on the monitor, ports, and cables being used. Based on the reports I can see that you have an Intel® Core™ i5-7200U Processor with Intel® HD Graphics 620, indeed the maximum supported resolution via HDMI. If you prefer to receive support via this community thread, please provide the following:ġ. Since only one thread/case is allowed per issue to avoid duplication of efforts, we would like to know if you prefer to receive assistance via the internal case or this community thread? We noticed that you have an internal support ticket where you are currently being assisted. Are you using any type of adapter/converter from your system to the monitor? If yes, please provide the brand and model number as well.Brand and model number of the HDMI cable.Provide the following details about your connection: Use the option under the reply window to attach the report to the thread ( Drag and drop here or browse files to attach).Ģ. Attach the Report for Intel® Graphics Drivers, follow this link.ģ.To save your scan, click on " Next", then " Save".Click on the menu where it says " Summary" to change to " Detailed View".Open the application, check the " Everything" box, and click on " Scan" to see the system and device information. By default, Intel® SSU will take you to the " Summary View".
Run the Intel® System Support Utility ( Intel® SSU) and attach the report generated: So we can better assist you, please provide the following reports:ġ.
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